qqee Privacy Policy

1 Introduction & Scope of Application

qqee ("we", "our", or "platform") is committed to providing a safe and transparent online gaming environment for players in Bangladesh. This Privacy Policy describes how we collect, process, store, and protect your personal information when you use our website (https://qqee.mom) and related services ("Services").

This Policy applies to all users of qqee — registered members, visitors, or anyone who uses our services. Our services are intended for individuals aged 21 and above only.

If any changes are made to this Policy, we will publish a notice on the platform and update the "Last updated" date at the top of the Policy. By continuing to use qqee's services, you acknowledge the updated Policy.

2 What Information We Collect

qqee collects your information in two main ways — what you voluntarily provide and what is automatically collected during your use of the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password
• Identity verification documents (national ID card or passport)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers, or bank account details
• The content of your communications with our support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Browsing history on the site, page views, and click patterns
• Session duration and login/logout times
• Gaming activity history and transaction records
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

qqee uses your personal information for the following legitimate purposes:

3.1 Account and Service Management

• Account creation and verification
• Confirming age verification (21+)
• Processing deposits, withdrawals, and bonuses
• Managing gaming activity and storing game history
• Providing technical support and customer service

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Complying with anti-money laundering (AML) regulations
• Monitoring and investigating suspicious activity
• Verifying account authenticity

3.3 Responsible Gaming Support

• Analyzing play patterns to identify problematic behavior
• Managing deposit limits, betting limits, and self-exclusion features
• Providing responsible gaming resources and tools

3.4 Communication and Improvement

• Sending transaction-related notifications
• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Fulfilling legal obligations

4 Sharing Information with Third Parties

qqee does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform — such as payment processing (bKash, Nagad, Rocket, Upay, bank transfers), IT services, and identity verification. These providers may only use information for specified purposes and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, we will disclose only the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance and the new entity will also be required to comply with the terms of this Privacy Policy.

5 Cookie and Tracking Technologies

qqee uses cookies and similar technologies to improve our service quality and personalize your user experience.

5.1 Cookies We Use

• Essential cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional cookies: Used to remember your preferences, language settings, and gaming preferences.
• Analytics cookies: Collect aggregated data about website usage to help improve the platform.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect some core platform functionality.

6 Data Security Measures

qqee adopts industry-standard technical and organizational measures to keep your personal and financial information secure:

• SSL encryption: All data transfers are protected by 256-bit SSL encryption.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Access controls: Only authorized personnel can access personal information on a need-to-know basis.
• Regular security reviews: Our systems undergo regular security testing.
• Two-factor verification: Additional identity verification for sensitive account actions.
• Firewall protection: Our servers are protected from external threats by advanced firewalls.

While we strive to maintain the highest level of security, no transmission of information over the internet can be guaranteed to be completely secure. We encourage you to contact us if you notice any suspicious activity.

7 Data Retention Period

qqee retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Financial transaction records may be retained for a specified period after account closure, as required by law.
• Legal disputes: Relevant information may be retained for an extended period during any legal dispute or investigation.
• Marketing communications: Marketing communication data is deleted as soon as you withdraw your consent.

Once the retention period ends, we securely delete your information or anonymize it in a way that you can no longer be re-identified.

8 Your Rights and Controls

As a user of qqee, you have the following rights over your personal information:

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond to that request within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can correct it through your account settings or by contacting the support team.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, some information may not be possible to delete due to legal obligations.

8.4 Opt Out of Marketing Communications

You may unsubscribe from promotional emails at any time. An opt-out link is included in every marketing email.

8.5 Data Portability

Where technically feasible, you may receive your personal information in a structured, commonly used format.

9 Children's Privacy

qqee is strictly not intended for individuals under the age of 21. We do not knowingly collect personal information from minors.

If we believe a user is below the required age, we will immediately suspend that account and delete the information collected. If a parent or legal guardian believes their minor child has created an account on qqee, please contact [email protected] immediately.

10 International Data Transfers

qqee primarily serves the Bangladesh market. However, some technical service providers may operate their servers in other countries. In such cases, we ensure that:

• Transfers occur only with trusted and secure partners.
• All partners agree to provide protection equivalent to the standards of this Privacy Policy.
• Data protection agreements are specifically executed with each partner.

11 Links to Other Websites

The qqee platform may include links to other websites — particularly in relation to game providers or payment services. These external websites have their own privacy policies and qqee is not responsible for them.

We encourage you to read the privacy policy of any third-party site before visiting it.

12 Changes to the Policy

qqee may update this Privacy Policy from time to time — due to changes in business operations, legal requirements, or technical improvements. For any significant changes, we will:

• Display a clear notice on the platform.
• Update the "Last updated" date at the top of the document.
• Send an email notification if the change significantly affects your rights.

Continued use of qqee after any changes will be considered acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.

• Email: [email protected]
• Live chat: 24/7 via the platform

Our goal is to resolve all privacy-related requests within a reasonable time. Complex matters may require additional time, but we will always keep you informed of the progress.